Return Policy

At Zetra Shop, customer satisfaction is our priority. If you are not satisfied with your order, you may request a return according to the policy below.

Return Conditions

You can request a return if:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect

The item must be:

• Unused and in original condition
• Returned with original packaging
• Returned within the allowed return period

Return Time Period

Customers must contact us within 3 days after receiving the order to request a return.

Non-Returnable Items

We do not accept returns for:

• Used or damaged items caused by the customer
• Products returned after the return period
• Items without original packaging

Return Process

To request a return:

1. Contact us on WhatsApp or Email
2. Share your order details and issue
3. Our team will guide you through the return process

Refund or Exchange

After receiving and inspecting the returned item:

• We may offer a replacement product
• Or process a refund if approved

Shipping Charges for Returns

• If the issue is from our side, we will cover return shipping charges
• If the customer wants to return the item for personal reasons, shipping charges may not be refunded

Contact Us

WhatsApp: +92 334 7965571
Email: zetrashop754@gmail.com

Thank you for shopping with Zetra Shop.